Aderium Solutions:: Your Service Partner
Aderium Solutions offers a range of support, maintenance and firewall security services that fulfill the needs of small business and enterprise. We are a member of the Apple Consultants Network*.
Service List
Our support services focus primarily on
- on-site back-office systems
- Datacenter Cloud Computing hosted Virtual Private Servers
- Collaboration Services
- Zimbra Collaboration Suite on-site, offsite, virtual and hosted.
- IT infrastructure
- Apple software and hardware
- iPhone and mobile devices integration
Support levels
- 1st level: We will respond to your call or support ticket and try to solve the issue in our initial response. If the issue cannot be resolved within 30 minutes from our initial response, it will be escalated to 2nd level.
- 2nd level:The support call or ticket is escalated internally for a more detailed investigation to determine the solution. The issue is escalated within the Aderium Solutions senior staff
- 3rd level: The issue requires specialized knowledge and Aderium Solutions will act as liaison between the customer, the product vendor or open source community to communicate the required detailed technology details to address the support ticket (eg. Apple, Zimbra, PFSense, Parallels).
Software/hardware support
Specialised technical support for the following:
Apple Leopard and Snow Leopard Server
Apple XSan
Apple Leopard and Snow Leopard desktop deployment
Apple Leopard and Snow Leopard desktop support
Apple Podcasting deployment
Zimbra Collaboration Suite 5.0 and 6.0
Zimbra Desktop
iPhone Integration
PFSense Firewall
Parallels Server
Virtual Private Server virtualization
Remote Office infrastructure
FreeBSD server
Backup and Storage solutions
Large scale Apple deployment and management
File sharing for small to medium workgroups and multiple office locations
Mobile virtual office setup
Linux server support. Supported Linux distributions include:
Ubuntu server
CentOS
Additional support:
Web development
Ruby on Rails
Remote systems monitoring and alerts
Disaster recovery and backup
Systems automation
Configuration management
Networking:
Firewalls, routers, domain names, DNS servers, squidweb proxy and Internet networking
File sharing for small to medium workgroups
Software installation and configuration
Security issues: spam, viruses